Saturday, 16 June 2007

Finally! Success!

Yes, I have finally triumphed with British Gas! Sick and tired of the constant bills, despite not receiving gas from them for the past SEVEN years and mindful of the fact that they appear to have the determination of a pitbull with a bone, I decided to take action.

So, there I was, bill for £853.71 and other letter threatening court action in hand, as I rang their Customer Services line. After being on hold for a good 20 minutes, I finally got to speak to an advisor. Who, much to my surprise, was incredibly helpful and really very pleasant. A complete change to the last person I spoke to at BG and really not what I was expecting.

She said that I didn't owe them anything and that, since my name was not on the bills, I was not legally obliged to pay anything. She also said that she would remove the details from their database. So, with any luck, that's the end of it.

Thank the lord.

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